Privacy Policy

Last Updated: October 11, 2026

At Fugo, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit the Fugo website, contact us, download our travel resources, or use our services.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

  • Contact information — such as your name, email address and WhatsApp number when you contact us.
  • Travel information — such as your travel dates, destinations and travel preferences when you ask us for travel advice.
  • Website information — such as your IP address, browser type, device information and pages you visit.
  • Communication information — information you provide when you contact Fugo through email, WhatsApp or our contact forms.

Please do not send sensitive personal information unless it is necessary for your request.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to your questions and travel inquiries.
  • Help you plan your trip to China.
  • Provide travel guides, recommendations and other requested resources.
  • Communicate with you about your request.
  • Improve our website, content and user experience.
  • Understand how visitors use our website.
  • Protect our website from fraud, abuse and security threats.

We do not use your personal information for purposes that are unrelated to the reasons described above without appropriate notice or, where required, your consent.

3. Cookies and Analytics

Fugo may use cookies and similar technologies to help the website function properly and understand how visitors use our website.

Cookies may help us understand:

  • Which pages visitors view.
  • How visitors navigate the website.
  • How our website performs.
  • Which content is useful to our visitors.

We may use third-party analytics or website technologies for these purposes.

You can control or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

4. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our website, communicate with you, provide requested services, process forms, analyze website performance or maintain website security.

These providers are expected to handle information only for the purposes for which it is provided and in accordance with applicable requirements.

We may also disclose information when required by law, legal process or to protect our rights, users or website.

5. WhatsApp and Third-Party Services

If you choose to contact Fugo through WhatsApp, your communication may also be subject to WhatsApp's own terms and privacy practices.

Similarly, links to third-party websites, booking platforms, payment providers, travel services or other external services may have their own privacy policies.

We recommend reviewing the privacy policies of any third-party service you choose to use.

6. Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse or disclosure.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records and meeting legal obligations.

When information is no longer needed, we may delete or securely dispose of it.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Object to or restrict certain uses of your information.
  • Withdraw consent where processing is based on consent.

To make a privacy-related request, please contact Fugo using the information below.

9. Children's Privacy

Fugo's website and services are not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

10. International Visitors

Fugo may be accessed by visitors from different countries.

If you contact us or use our website from outside the country where our website or service providers operate, your information may be processed or stored in another country.

By using the website or contacting Fugo, you understand that your information may be processed in accordance with applicable laws and this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically.

12. Contact Fugo

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.